This information is automatically shown here when we receive it. Please excuse any formatting issues.
From the moment guests begin planning their trip, AMResorts' brand properties make health and hygiene information clear and accessible through websites and social media channels. And even before entering the resort lobby, guests are given an overview of all health and sanitation check-in procedures upon arrival at the resort's gated entrance. Alcohol-based hand sanitizer is offered to all guests at the lobby entrance, and within this area, cleaning with high-quality sanitizers occurs every hour. In addition, Hygiene Registration Stations are established in the lobby area to: Check the temperature of the guests with a thermal scanner or a gun thermometer, both for those who register and for those who return from some activity outside the resort. Review guests' travel records for the past 14 days to avoid travel from high-contagion locations. Allow guests to complete a health declaration form, confirming virus-free wellness. Guide guests with symptoms upon arrival to an isolation area where they can consult with the resort physician. All luggage gondolas are also disinfected before and between uses. At check-in, the receptionist cleans the desk area with a sanitizing formula between guests and before each check-in process and applies a hand sanitizer gel. Each guest will find a door hanger with the Cristal Room verification plate on the handle upon arrival in their room, confirming that the room was cleaned according to the Cristal cleaning process. In addition, all rooms include a pocket sanitizer gel as part of the amenity package. cert-logos-01 An overview is provided with details of all the cleaning and disinfection processes in the rooms, outdoor areas and indoor areas of the resort, by printed means, on tablets in the room and on the TV channel of the resort. resort, which also includes videos of disinfection protocols and hygiene tips. To provide additional sanitation, the TV remote control, in-room tablet, utility kit, and extra blankets and pillows are pre-sanitized and packed in vacuum-sealed containers. There is increased cleaning activity for all areas with high human contact throughout the hours of operation, including public areas that receive thorough hourly cleaning and disinfection throughout the day. Restrooms are cleaned and disinfected before and after operating hours and stored with hand sanitizer gel. Frequent cleaning with disinfectants is done in high-touch areas such as stairs and elevators. Sanitizer gel is available throughout the complex in all common areas, including the exterior elevators, and staff circulate these areas offering sanitizer gel to guests. Pool and beach lounge chairs are placed at an appropriate distance from each other, and pool and beach waiters and butlers offer sanitizing gel to guests before delivering drinks. Cleaning of sports equipment occurs between use and before use by any guest. This includes items such as ping pong tables and equipment, basketballs, volleyballs, tennis rackets, and non-motorized water sports equipment. Sanitizers are used to clean different areas during regularly scheduled cleaning times throughout the day. Additional cleaning and disinfection programs are available to provide deep cleaning of the machines. Fitness trainers wear masks and disinfect all equipment immediately after use. To support immune health, gym guests are offered the option of alkaline water, which helps boost the immune system. Activities that involve physical contact between presenters and guests, such as dance classes, will be replaced by alternative activities that allow for social distancing, and seating at shows will allow for social distancing. Within the spa facilities, sanitizing gel is provided to each guest as they approach reception. All high-touch areas are disinfected regularly throughout the day, and cabinets are disinfected between uses. Bactericidal and fungicidal essential oils are used to spray all areas and also in aromatherapy treatments. Spa areas that involve water, such as hot tubs and hydrotherapy pools, have their water disinfected by maintaining the water chemistry for pH, alkalinity, and calcium hardness and to destroy microorganisms and bacteria. In hydrotherapy areas, the spa staff wear special footwear that is used only in the hydrotherapy area. Spa amenities, such as robes, sandals, combs, as well as nail salon utensils, are disinfected and presented in sealed containers to guests. Disinfectant tablets are used to disinfect pedicure stations, face masks are used by all spa therapists to ensure proper hygiene and safety for guests, and latex-free gloves are used to provide nail services, massages, facials, and other treatments. spa. All bars and restaurants have seating that allows for social distancing with tables and chairs disinfected daily and throughout the service period. Proper hand washing techniques are reviewed with foodservice staff at the beginning of each shift and increased signage is implemented to reinforce those reviews. Guests with groups of more than five people must make reservations with the concierge, in advance so that restaurant tables can be adjusted to allow for social distancing and movement of service personnel. Resort apps alert guests when their table is ready, allowing freedom of movement around the resort while they wait. Hand sanitizer is available at restaurant entrances, on top bars, and in all establishments. Appetizers are presented in individual servings. Menu options are presented on dashboard or tablet QR codes and use of physical menus is limited to those who request it. The tablecloths are changed after each use. After use, the cutlery is cleaned, disinfected and placed in a cover that prevents contact with external surfaces. Bread baskets are no longer used, as the food is presented in individual portions. Cooks and waiters should wear masks when preparing or serving food such as Teppanyaki or sushi in the guest areas. For buffet service, waiters offer masks to guests, food tongs are changed every 20 minutes, and distance barriers are placed. Also, for those guests who prefer it, there are à la carte menu options available in all buffet restaurants. Room service uses covered food plates to ensure hygiene from kitchen to guest room, and all room service servers wear gloves and masks for delivery. Waiters allow guests to set up their own dining area, unless otherwise requested. Prior to departure, guests will receive an express check-out service to reduce in-person time. New staff positions have been created to oversee all health and sanitation policies and activities. Regular wellness training is provided to all staff to ensure they take the right steps for their own health and that of guests. Employees showing symptoms of illness must notify their manager and will be sent home and advised to self-quarantine until they are cleared to return to work. Those who violate this policy are subject to disciplinary action. Other measures include: Office areas and workstations are disinfected every two hours. Engineering teams conduct regular tests of swimming pools and water systems, including constant readings of chlorine levels, PH levels, and water temperature. A specific area has been designated for providers, who should wash their hands and clean their shoes with automatic brushes or special disinfectant mats. Specific staff members receive, disinfect, and organize merchandise in a particular area. Washing protocols have been established to control the temperature and the wash cycle, as well as to address cleaning of contaminated items.
