This trip cancellation policy will take effect once you submit your initial deposit. We, Ohana Dive Company, require you, the traveler, to read and review this cancellation policy, initial each page, print/sign the last page, and return to Ohana Dive Co.
We cannot hold reservations without deposits and proper documentation. To receive any type of in-store credit or refund, you are required to provide us with your DAN Travel Insurance policy.
In consideration of services provided and other goods, you hereby acknowledge and affirm that Ohana Dive Company, its staff, and employees, are acting solely in its capacity as an agent in arranging and securing certain transportation, hotel, travel packages and other associated travel services for you, the traveler.
You, the traveler, acknowledges and understands that in the event it becomes necessary to alter arrangements or itineraries, Ohana Dive Company may do so at no expense to Ohana Dive Company.
All increases or changes will be paid by the purchaser/customer. Ohana Dive Company reserves the right to withdraw or cancel any travel at any time and to decline, accept or retain business from any purchaser/customer.
Airlines change their checked and carry-on luggage policies often & usually charge for one & sometimes all checked bags. All baggage fees as imposed by the airlines are the responsible of the traveler.
Cancellation Policy Guidelines
If you cancel more than 120 days before the travel departure date would take place, you will be given either a personalized voucher or a full refund, minus the administrative charge of 9.5% of the payment received.
There is NO refund for cancellations made within 60 days of the departure of the trip.
No refunds will be issued for cancellations due to weather, airline delays/cancellations, illness, or no show.
o Ohana Dive Company will do their best to reschedule the trip or apply funds to a new trip of your choosing, if spots are available.
Final payment is due on the date specified for the trip reservation.
A payment reminder will be sent 7-10 days prior to payment(s) date(s).
o You must notify Ohana Dive Company if you do not plan to attend the trip and we are waiting on your initial deposit.
o If we have not heard from you within 7 days of the initial deposit date, you will be removed from the trip and will have to contact Ohana Dive Company again to re-book.
o If 7 days have past from the final payment date, and we have not heard from you or received the payment, there will be an additional charge of $25 per day/per person on the reservation.
o After 14 days of being late from the original final payment date, the reservation will be cancelled.
If reservation is cancelled due to the above, no refund will be issued.
Ohana Dive Company requires travel insurance for every trip.
Final trip price does not include any additional fee(s) charged before/during the trip due to delays caused by something outside of the control of Ohana Dive Company. This includes, but is not limited to:
o Flight Delays
o Baggage Fees
o Hotel Fees
o Additional Diving Expenses
o Rental Car
o Additional Meals
