Occidental Grand Papagayo

STANDARD CANCELLATION POLICY:

PEAK SEASON - (CHRISTMAS WEEK, NEW YEAR WEEK, EASTER WEEK and PROPERTY-SPECIFIC SPECIAL DATES) :

• Cancellations 121 days prior to arrival – $100 booking fee
• Cancellations 91-120 days prior to arrival – One night’s room penalty for each property booked and deposit forfeited
• Cancellations 61 to 90 days prior to arrival – 25% of reservation penalty and deposit forfeited
• Cancellations less than 60 days prior to arrival – No Refund

HIGH SEASON – (JAN-APR, JUL-AUG)

• Cancellations 61+ days prior to arrival – Full Refund
• Cancellations 31 to 60 days prior to arrival - $100 penalty per person
• Cancellations less than 30 days prior to arrival – No Refund

LOW SEASON – (MAY-JUN, SEPT-Dec 20th)

• Cancellations 46+ days prior to arrival – Full Refund
• Cancellations 31 to 45 days prior to arrival - $100 penalty per person
• Cancellations less than 31 days prior to arrival – No Refund

SPECIAL CORONAVIRUS (COVID-19) CANCELLATION POLICY: Bill Beard Costa Rica is now extending special exceptions for cancellation requests inside of 30 days of arrival for reservations booked directly with Bill Beard Costa Rica. We will work with each booking to ensure the most positive outcome for our guests. For those guests with reservations outside of the impacted period, please know that we are closely monitoring the situation. We will provide ongoing updates as they are available in the weeks ahead. If your travel plans are impacted by future closures, please know that we will protect your reservation by waiving change fees and allowing you to select alternate travel dates in any available periods whenever possible.