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Contact us

Our scuba travel experts are available 24/7 to assist you in planning and booking a fantastic scuba diving vacation

FAQ

Getting listed on PADI Travel

Will PADI Travel be selling dive resort travel opportunities? When?

The new PADI Travel will expand global dive resort offerings in a phased approach. Providing the highest-level booking experience and expanding dive resort offerings is a top strategic priority in 2018.

Who can get listed as a PADI Travel Resort?

PADI Travel is open to all dive resorts who are current PADI Members, and are listed based on customer demand. If you are not already a PADI Member and are interested in joining the community of nearly 6,500 PADI dive operators around the globe, please contact the PADI team.

Can I get listed now as a PADI Travel dive resort?

PADI Travel will expand its offering globally to dive resorts and dive centers in a phased approach. Dive resorts in 2018 and dive centers in 2019. Please sign up to be one of the first dive resorts in the program. Contact sales.travel@padi.com to learn more.

Pricing

How do the prices on PADI Travel compare to other websites?

We guarantee that our prices are the lowest you will find online.

What is PADI Travel’s best price guarantee?

At PADI Travel, we deal directly with each individual Liveaboard and Dive Resort, which means that you're getting the lowest possible price at the time of booking – guaranteed. If you find the same Liveaboard or Dive Resort for a lower, publicly available price within 24 hours of booking, we'll match it and give you a USD 50 voucher. See full terms and process to claim a price match and voucher

Bookings

Is my booking final and confirmed as soon as I place my order?

No. We first double-check availability with the liveboard or dive resort before confirming each booking. Why? Most dive operators are small companies and still don’t offer direct connectivity into their booking system and sometimes even operate with off-line books. We do our best to display actual availability, but nevertheless need to confirm with the dive operator after each booking request received.

What do the prices include?

Each product has a description of what’s included in the price and what’s not. If you have any question or need for clarification, don’t hesitate to pop open our chat or write us at travel@padi.com.

Changes & Cancellations

Can I cancel and get a full refund for an order that is not confirmed yet?

Yes, or course! In addition, we also provide you with a 24-hour free cancellation period after the booking is confirmed. This allows you to take care of other travel arrangements such as flights, with the peace of mind of knowing that you can still cancel if needed.

Beyond that period, what is your cancellation & refund policy?

We apply the cancellation & refund policy of the dive operator. As such they vary from case to case. Please check the Cancellation Policy section of each diver operator listing (usually just below the pricing section).

How can I make changes to my reservation?

To request a change on a confirmed reservation, please contact one of our scuba travel experts by chat or by writing to travel@padi.com

Billing & Payments

What forms of payment do you accept?

PADI Travel supports all widely used credit cards - your available options will clearly display on the checkout page. If a payment option does not appear in this section, it means the payment option is not currently available and cannot be used.

Can I pay in my local currency?

All charges are made in the currency of the Dive Operator. If this differs from the currency that you are using on the website, the currency and amount that will be charged is indicated on the last step of the checkout process. The currency converter is for information purposes only and should not be relied upon as accurate and real time; actual rates may vary and will be determined by your credit card processor.

When do I get charged for my reservation?

Your credit card information is collected when you submit a booking, but it is not charged at that time. Within 24 hours you will receive an email notification with a definite "confirmed" or "denied" status. If your booking is confirmed, your credit card will be charged 24 hours later.