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Embarkation • Body temperature of each guest will be checked during the first point meeting (i.e. airport or hotel). If the guest has a temperature (37.8 C+) with or without showing other signs of Covid-19 related symptoms, we will check again with a different measuring device. If the temperature is consistently higher than 37.8C, we will bring the guest to the closest medical facility (e.g airport infirmly or designated medical clinic) to consult with local authorities for their attention and actions. **all international arriving guests are encouraged to at least 1 day earlier than the start of their cruise. • Check-In process involving physical paperwork will be minimised. Unless absolutely required due to local authority tourist registration requirement, all forms required will be digitally exchanged. Boat, Diving & Meals • Serving and guests’ eating utensils and crockeries will be heat treated prior to guests use. • Meal time will be staggered and will be in the form of Table D’Hote or Sit-Down Buffet (Both full-board inclusive package). For Sit-Down Buffet, guests will choose as often as they like from the prepared buffet menu that will be inside the kitchen. The staff will then plate the food and served to the guests. • Table and/or sitting arrangements will be organized in the manner to observe safe distancing. • All rental regulators, masks and snorkels that have been requested for rent will be treated with disinfectant and rinsed thoroughly just before handing over to guests so that they can witness the sanitization. • New mouthpieces will be available for purchase if requested. • Staggering dive groups to avoid crowding on dive deck and for dive briefings. • Acknowledging that group travels are common, hence every option of safe distancing is as a recommendation to observe and not as a rule for the guests. However, our crew will observe at all times. Beyond Our Own Usual Practice • All crew will be required to wear protective facemasks. All guests are recommended to also observe the responsibility of wearing a proactive facemask whenever necessary especially while interacting with others. Protective facemasks will be available to all guests if required. • All guest and high traffic spaces will have cleaning and disinfecting performed with increased frequency. • Hand sanitizers and/or sanitizing wipes will be provided in all guest rooms/cabins and also all high traffic areas. • Guest cabins will be completely cleaned and sanitized prior to new guest moving in. • Besides in-house guests, all visitation to our liveaboards & resorts will strictly be on a need-to basis (e.g deliveries, contractors, inspectors, etc.) and whenever possible, guests areas are avoided by these visitations. Our Communicable Disease Emergency Response Procedure • If fever or any other known communicable disease symptoms are reported on board Step 1: Isolation Step 2: Body Temperature taking and logging. For accuracy, 3 different forms of thermometer will be used. Step 3: If he/she is not showing any worsening symptoms, continue with step 2 while allowing the person to self-medicate if he/she chooses. If he/she is has informed or the symptoms are visibly worsening, advice from a Medical authority will be followed which may include emergency evacuation. • Medical authority will be contacted for consultation, if one is not available in person, consultation will be made over voice and/or video communications. • All meals will be delivered and eaten in quarantine area. • If instructed by the relevant authorities, every individual in the resort or liveaboard will be put through a quarantine process. Solitude will first ensure that safety and comfort of everyone’s well-being will be the top priority during this process. Final Note • All guests must acknowledge that in the unlikely event of an emergency he/she must accept that any assistance will require any individual to be in close proximity or even touching when rending first air or rescue, including CPR. • It is obvious that social distancing endeavours may be hard to practice, especially on a liveaboard or a dive skiff. All enquiries will be informed of our limitation and if they must assurance of being able to avoid close proximity to any other people, especially guests; we will provide the option and rates of chartering the whole liveaboard or the dive skiff for themselves.
