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Our number one priority is the well-being, health, and safety of our guests and team. Here’s an overview of the main steps we have taken to guarantee a safe stay with us: Management will make sure all new operating procedures are communicated and monitored and will ensure compliance throughout all departments. Social distancing will be enforced, meaning all team members and hotel guests always keep 6 feet or 1.5 meters apart from each other. Hotel employees have been instructed to refrain from physical contact with guests and each other (i.e. handshakes, hugs). Hand sanitizer stations will be placed in all public areas including staff areas. All employees will be provided with proper Personal Protective Equipment (PPE) if necessary. All employees had to follow a COVID-19 safety/cleaning training. All employees must wash or sanitize their hands after any of the following activities: using the restroom, sneezing, touching their face, cleaning, eating, smoking, drinking, accepting items from guests, taking a break, and before a shift and throughout the shift as needed. Signage has been posted throughout the resort and the back of the house to maintain heightened awareness among our team members and guests. To remind everyone of social distancing rules, proper hand hygiene, respiratory etiquette and avoidance of face touching. Employees are instructed to stay home if they do not feel well and are instructed to contact a manager if they notice a coworker or guest displaying symptoms or complaining of a cough, fever, shortness of breath, chills, sore throat or other known symptoms of COVID-19. Suspected cases will be reported immediately to the local authorities. Designated clean team & cleaning protocol manager. High touch point areas will be more frequently and thoroughly cleaned and disinfected. All public areas will be checked, cleaned and disinfected more frequently. We will only make use of authorized taxi and tour buses, to ensure sanitation and social distancing protocols are in place. Pool and beach chairs will be set up strategically in accordance with social distancing rules. Only one couple or family will be allowed on the elevator at a time. The resort has a proven track record of having cleanliness has a top priority and considering this pandemic we promise to you to take this to the next level by cleaning the high touch points in the rooms with electrostatic sprayers. Delfins Beach Resort has always ranked high on our housekeeping and laundry service, 4/5 on TripAdvisor and 4.3/5 on Expedia. To ensure this standard in the “new normal” we have taken the following steps: All windows will be open to air out the room while cleaning. Housekeeping staff will use approved disinfectant products and proven sanitizing methods. Clean and dirty linen will only be handled when using latex gloves. Disinfectant washing detergent will be used.
