This information is automatically shown here when we receive it. Please excuse any formatting issues.
Monitoring - Temperature readings are taken on arrival at the hotel, on any subsequent entry to the hotel, and at all restaurants. - Staff temperature readings are taken at least once per day. All readings are taken using contactless infra-red thermometers. - Specialist medical and sanitization teams are on call should anyone be detected with symptoms of COVID-19. - We have detailed procedures in place for isolating or quarantining guests or staff members where a COVID-19 diagnosis is suspected or confirmed. Hygiene - Guest luggage will be sanitized on check-in and check-out from the hotel. - Correctly formulated hand sanitizers are in place in guest rooms, restaurant tables and all public spaces, including entrances, lobbies, corridors, etc. - All touch points in public areas like door handles, counter tops, table tops, railings, etc, are cleaned frequently using a sanitizer/disinfectant. These practices are also in place in guest rooms during housekeeping and turndown service. - Masks and disposable gloves are being worn by all team members at all times and changed frequently. Housekeeping staff use fresh gloves for every room they service. - All guest rooms are limited to a maximum capacity of three adults, or two adults and two child in suitable room types. - Guest rooms will be sanitized after departing guests check out, then remain vacant for a minimum of 24 hours before being reallocated. Restaurants & Bars - Protocols are in place for staff in the kitchens, restaurants, in-room dining and bars to sanitize their hands every time they serve food and drinks or touch food and drink related items. - Restaurants and seating in public areas have been reconfigured to ensure a safe distance of at least 2 meters between dining tables, and 1 meter between guests sharing a table. A maximum of 6 guests from one family can be seated at any table. - All restaurants will operate with buffet service. - Tables and chairs will be cleaned and sanitized between guest seatings. Disposable cutlery will be used where possible. - Shisha pipes will not be available. Leisure & Recreation - Sunbeds in public areas, swimming pools and beaches have been positioned a minimum of 2 meters apart to ensure a safe distance is maintained between guests. - Beach towels will be provided in guest rooms, rather than at shared towel stations, and will be replaced with freshly laundered towels on request. - Sporting and recreational activities will operate a reduced service to ensure that safe distance is maintained between guests, and that all equipment can be sanitized properly between use.
