
Great beach, not great food.
TLDR: Snorkeling is amazing, food is pretty abismal and lacks any variety.
We had stayed at this hotel a couple of years ago and had a pretty good time. This trip, the cost was around $216/night for 7 nights which wasn't bad as that was for a couple. All-inclusive to me that was a good deal for food, great beach, and unlimited alcohol. We had to sit down with the salesman to decline the opportunity to get a timeshare right when we got there. That turned us off quite abit and this happened the first stay as well. You are exhausted, want to just get to the room, relax, maybe go to the beach, and they still kinda hold you hostage. After telling them that we weren't interested in any excursions because we have done them all, many more than once, they then tried to up sell us on the restaurants, more on that later, but this put another sour taste in our mouths. It wasn't the up sell as much as the insane cost/night. It seemed that this resort was like a bait and switch. Was cheaper than the other two to get you here, and then try to up charge you for basically an experience that should already be included.
Snorkeling: We visit Cozumel often and this was one of the best beaches we had encountered for snorkeling straight from the beach. The beach is rocky and if you are expecting white sands throughout, it is not. But you can still easily stroll along the beach without any rocks, just walking into the water is almost always rocky. Although the snorkeling is still great, and the beach is clean, one change is that they have removed any of the bouys out in the ocean that used to establish the swim area, in doing so, it allows boats to come alot closer than they ever did and this is a bit concerning, but not trip ruining by any means. Makes it alot more choppy sometimes when you are snorkeling, but still great snorkeling with a good diversity of fish, eels, rays, octopus, and more. 5 out of 5!
The app: So we used to have a board that we could come to to get information. Activities for the day, drink of the day, what time the restaurants were opening and what the menu was, etc. Well they have modernized...slightly, and moved to a Hyatt app. That would be great, if it was useful, or accurate. Basically none of the information was accurate and seemed to not be updated at all. Pretty useless, and especially if you can't get internet, which you can't on about half of the hotel's campus. 1 out of 5.
The room: The room was great! Bed was very comfy, the air conditioner worked for us and the other couple we came with. They did have some issues with the card reader to get into their door pretty much everytime, and they had a bit of issue getting room service to actually clean and resupply the room. We didn't have this issue, but also only twice actually requested the cleaning. Otherwise we left the do not disturb sign on the door the entire time. There is a smell of septic in a couple of places in the hotel that you have to walk by that is a bit off putting, but other than that, pretty much 5 out of 5!
The food.... Well when we came the last time we had access to 4 restaurants including a little van out the side of one of the other restaurants that just did quick fries, burgers, hotdogs, that sort of thing. This one was awesome because if you wanted to just come up from the beach to grab a quick bit, or take it back down to the beach with you, you could. You didn't need to get dried off, cleaned up, anything like that which if you are beach bums like us who love to just roll up on a quick meal and then get back in the water, that's ideal. Wellllllll that's gone now. The van remains, but was not open the entire stay. We went during the busy season. If it was September I might understand.
The other restaurant we used to (key phrase "used to") have access to was the buffet at Sunscape Secrets. Since there are three hotels that are all Sunscape and adjacent to each other, they used to allow you to go over to Secrets to utilize that restaurant as well. That was nice to be able to have a bit more variety. However we were unpleasantly surprised to find out that now, you would have to pay $100/night to access that restaurant, often which it was not even open. Had we decided to pay for that ahead of time I would have been extremely upset! The food when we stayed previously was definitely not worth $100/night. It was unclear whether that was per person, or per room, but even at $50/night compared to the rest of the cost of our stay, that was ridiculous. They also offered us access to a new restaurant at Sunscape Dreams for $50/night. Having the experience I had in the past, I knew I wouldn't be trying it as the past the food was decent, but the restaurants were undependable. Over the course of our trip we could see the restaurant at Secrets and often it was not open, and many nights guests that were staying there, ventured other places to eat, so very glad we didn't fall for the upcharge.
The food we did eat: So we only now had two restaurants available to us. Ok, for the price it's not terrible. I'll start with the best, Sunnyside. This is your only food option for lunch, so if you don't like the menu, you're pretty screwed. It has courses and only 2-3 options for each course. Sunnyside's lunch and dinner menus never changed the entire 7 days we were there. Wow was that a shock. The previous time we had eaten here almost exclusively because the menu for lunch and dinner changed every day, and that was during the off season even. And previously the food had been pretty good. I will say the food was still good, a bit misleading or poorly named sometimes like the Arugala salad...that we all got an none of them had Arugala. But after several nights the food was soooooo boring. I understand cost savings and whatnot, but over 7 days that menu should have changed somewhat. Lunch consisted mostly of American food like a burger, macaroni, etc. There were nachos that were just tortilla chips and melted cheese, a philly cheesesteak type menu item which was great, and a few other options. If you were vegan, you would have a very hard time eating here as nearly everything had meat and/or cheese.
El Patio. Ahhh El Patio. From our previous stay we knew this was the worst. If I remember correctly the menu here never changed in our previous stay and the food was bland and stale. Well at least one thing in this hotel hadn't changed. The breakfast buffet (the only food option you have until 12:30!!!) was stagnant. Everything overcook and dry. Occasionally we had a different dish in the mix, but it was rare. Most of us basically stuck to like three menu items every day. And the coffee was terrible. It was either so weak it might have well been chocolate water, or it was sour, probably from being overdone or sitting too long. El Patio is closed for lunch and reopens at 5:30 (maybe, sometimes) for dinner. More than once we came around 6 to basically find the restaurant abandoned and questioning whether it was even open. After a few minutes someone would seat us, after turning on the lights because we were the first guests, etc. Made me feel old I guess, and I am getting there, but still under 40!
This service was by far the worst. Often I would get our own drinks because we would go quite awhile without seeing anyone. Rarely even got our dessert or stayed for it because it was such an inconvenience. The menu is about as diverse as Sunnyside, but pretty much everything was poorly cooked, under seasoned, and bland. Made me think of nursing home, or hospital food. Pretty much found one menu item (the fried fish) that was edible for most of us and stuck to that the entire trip. Food to us was 1 out of 5!
All-in-all if you are just going for the beach and snorkeling and can tolerate the food, it's a great option. We are definitely going to be shopping around again next time because of the decrease in food options.

Very quiet hotel to travel in Family.
It is a very small hotel, with only 1 pool, 1 bar and 2 restaurants.
But how nice we had it, we never had to wait for any service, we were always served super fast.
We had too much fun.
Thank you to BRUNO from the animation team that integrated us and invited us to all the activities to participate and always helped us and attended us with a smile.
The service in the restaurants was great from JOSE, CAROLINA, KINGS, ANTONIO, VIRGINIA, ABRAHAM, CIRO, GENESIS. Thank you for all your attentions. They even took my husband for his birthday.
To IMPROVE: have a snack, have more food options, vary in menus.

Disappointment of the hotel.
The rooms and the first impression very good, but as for the restaurant service or buffet, very bad, there was almost no variety, they told you that there were not many ingredients of the menu and took too long to attend you and bring your food.
Within everything bad, the best was the service of entertainer Bruno, gave us very good recommendations, looked for us to do activities and entertain, joined several guests to have a good time, excellent treatment.
Also the service of Darius and Kings of waiters were too good, attentive and effective many congratulations to those 3 elements that without them would have been much worse the time I rested that I spent there.