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CHECK IN At the lobby entrance, all arrivals are offered alcohol-based hand sanitizer and, within the lobby area, cleaning with high-grade disinfectants occurs every hour. Additionally, lobby-area Hygiene Check-In Stations are established to: Check guest temperature with a thermal scanner or pistol thermometer, both for those checking in and those returning from off-site activity. Only self -parking available. No valet parking will be available. Hotel transportation service will pick up guests at parking lot. Allow guests to complete a health declaration form, confirming virus-free wellbeing. Guide guests who present symptoms upon arrival to an isolation area in which they may consult with the resort’s on-site physician. All luggage carts are also disinfected prior to and between uses. At check-in, the receptionist cleans the desk area with a sanitizing formula between guests and prior to each check-in process and applies hand-sanitation gel. PUBLIC AREAS Spa and Gym will be open and available only with previous reservation. Only 3 persons at a time are allowed at the Gym. Restaurant Menus, Car Rental Information, Tours and activities information and Spa menu will be accessed through QR codes located at each selling point throughout the hotel. Makoko and Matiss Restaurants will operate only with previous reservation and at a maximum of 50% according to the safety protocals approved by Costa Rica Ministry of Health and Costa Rican Tourism Board. Activites and Tours at Azul Ocean Adventures will operate with previous reservation and at a maximum capacity of 50%. Guppies Kids Zone will operate only with previous reservation ( must be made 24 hours in advance) Only children 4 and over will be allowed. Use of facemask will be mandatory) ROOM CLEANING PROCEDURE Breakfast will be served a la carte . No breakfast buffet will be served. Room Service orders will be delivered to each rooms terrae to avoid contact between guests and hotel staff. All rooms will undergo a special cleaning procedure according to the international standards which involves total disinfection through ozonation treatment. This process breaks down all bacteria, viruses and pathogens that are suspended in the air or on any surface or textile in the room. This will be done only once before the arrival of the new guest. Room cleaning service will be done only upon the gurests request. This can be scheduled at check in . SANITATION THROUGHOUT THE RESORT Increased sanitation activity is in place for all areas with high human contact throughout operating hours, including public areas that receive hourly thorough cleaning and disinfecting throughout the day. Restrooms are sanitized and disinfected before and after operating hours and stocked with hand sanitizing gel. Frequent cleaning with disinfectants takes place in high touch areas like staircases and elevators. Sanitizing gel is available throughout the resort in all common areas, including outside elevators, and staff circulate throughout these areas offering sanitizing gel to guests. Beach and pool loungers are placed with proper distance between them, and waiters, pool and beach butlers offer sanitizing gel to guests prior to handling beverages. Sanitation of sports equipment occurs between use and prior to use by any guest. This includes items like ping-pong equipment and tables, basketballs, volleyballs, tennis rackets, and non-motorized water sports equipment. Disinfectants are used to sanitize the area during regularly scheduled cleaning times throughout the day. Additional sanitizing and cleaning schedules are in place to provide deep cleaning for machines. Fitness trainers wear masks and sanitize all equipment immediately after use. To support immune health, fitness center guests are offered the choice of alkaline water, which helps improve the immune system. Activities that involve physical contact between entertainers and guests, such as dance classes, will be replaced with alternative activities that allow for social distancing, and show seating will allow for social distancing.
