Porto Kea Suites

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OUR COVID-19 UPDATE The coronavirus (COVID-19) outbreak has devastated the globe and is transforming the way we travel. We are committed to providing a safe space for our guests and our team. By following the latest advice from the World Health Organisation and monitoring local updates, we have made changes to our policies and services - to ensure you have peace of mind when holidaying with us. OUR STAFF Our team is ready to welcome you! In order to ensure you feel safe we have appointed a general health coordinator and official representatives for each department to make sure that health and safety protocols are followed. Staff training Our staff has completed training on new hygiene protocols and the procedure of addressing potential incidents at the hotel. Staff hygiene Staff comply with the hygiene protocols ( frequent hand washing, physical distancing, etc) and is provided with personal protective equipment (masks, gloves and sanitation products). HOUSEKEEPING Public Areas We will regularly be disinfecting all public spaces and high-frequency touch points (door handles, etc) during the day. Rooms – Suites In between stays Our suites are cleaned thoroughly with disinfectants that are verified by TUV Austria Hellas. Steam appliances are used to clean fabric surfaces and high-frequency touch points. During your stay The turn down service and daily change of sheets, pillowcases and towels will be completed upon the guest’s request during the check-in process or at any point during your stay. RECEPTION We will be disinfecting the reception area regularly and we will provide sanitisers for our guests. Contactless options For guests who prefer to avoid material contact with us they will have the option to complete an online check-in and check-out. For help with the process we will always be just a phone call away! Check-in & check-out times Extension of duration between check-out and check-in times to ensure that our suites are thoroughly cleaned, disinfected and aired out through natural ventilation. Check-in time: 15pm Check-out time: 11am F&B Restaurant area The seating layout complies with the physical distancing protocols for the outdoors and indoors restaurant. Dining Complementary room service breakfast is available. There is the option for room service for lunch and dinner. In-kitchen safety We follow the Hazard Analysis Critical Control Points (HACCP) method in order to identify and control any potential food related risks. Our staff follows the physical distancing rules and wears personal protective equipment. POOL AREA & BEACH Pool Area & Beach in Front of the Hotel The layout of seats will comply with government’s social distancing measures. Each sunbed / seat will be disinfected after every use. Our sunbeds do not have any fabric surfaces. Swimming Pool The pool’s chlorine and pH level is monitored by an automatic analyser to ensure that it is within the limits set by the health and safety protocols. There are public showers available (with soap) that we advise our guests to use before entering the pool and after.