M/Y Galapagos Aqua

This information is automatically shown here when we receive it. Please excuse any formatting issues.

Upon international arrival, our field staff will inform you of any protocols and make you feel safe and welcome! Our guides have the necessary knowledge and tools to tackle any situation: they all have training as first responders, have a solid knowledge of the local areas and key locations (such as healthcare centers), and are in constant contact with our local office for the latest updates. The transfer vehicle will have been deep cleaned, and there are disinfection procedures that will be applied to the travelers and their luggage before departing. There will also be hand sanitizer and disposable masks available at all times. Our guides and drivers will be using face masks based on local guidelines. Upon arrival, all passengers will also receive our local 24/7 support phone numbers. When arriving on their own, our local staff will contact the travelers upon arrival at the hotel to welcome them and answer any questions they might have. During the trip What’s better than knowing the travelers had a lifetime experience? This has always been our goal, and to continue providing it, we have implemented the following safety protocols throughout the trip. All surfaces of our vehicles are extensively cleaned once per day. The vehicles have their maximum capacity reduced to facilitate physical distancing and there will be daily assigned seating for groups. The use of hand sanitizer will be mandatory every time passengers board the vehicle. Depending on the current guidelines, facial coverings will be recommended. Our boats undergo daily deep cleaning, with higher intensity on the more frequented areas. All our staff has been trained in biosecurity protocols, and we have also rearranged mealtimes, briefings, dinghy occupancy, and use of common areas to support physical distancing. Hand sanitizer or handwashing will be required every time when boarding and at mealtimes (before and after). All our activities are planned well beforehand to avoid unnecessary contact.All the equipment will have been cleaned thoroughly beforehand and disinfected between uses.